1- Is online shopping available on the website?

IRAM Jewelry currently sells through our palaces only in Cairo, Alexandria, and Mansoura.

2- Does IRAM Jewelry offer engraving services?

Hand or machine engraving is available for our jewelry with sufficient space for engraving (e.g. wedding band rings). Please contact our hotline for further details: 19214

3- How can I make exchange or returns?

In general, IRAM Jewels are accepted for return or exchange if returned in saleable condition. If you have any questions regarding returns or exchanges, please contact the palace nearest you. To locate a palace, go to the "Contact Us" link on the bottom navigation bar. 

4- How do I care for my diamond?

Dust, pollution and daily wear all conspire to cloud the brilliance of a gemstone and dull the surface of platinum and gold. IRAM Jewelry suggests that your IRAM jewel receive periodic professional maintenance. Our trained artisans will check that the setting is adequately securing your stones and give your ring a thorough cleaning. Between professional cleanings, IRAM Jewelry recommends the occasional use of a nonabrasive cleaner for diamond jewelry. Jewelry with stones other than diamonds may need other care.

IRAM Jewelry suggest you’d inspect your jewel every 3 months for free at any of our palaces.


5- How can I get my jewelry repaired?

We repair jewelry made by IRAM Jewelry and other jewelers. Please bring your jewelry to the IRAM Palace nearest you for inspection.

6- What is the IRAM diamond certificate and lifetime warranty?

IRAM Jewelry offers lifetime warranty for your jewels. We also offer HRD certified diamond stones.

7- When buying a diamond engagement ring, how do I determine a budget?

An engagement ring is an important and lifelong purchase. Budgets vary greatly. At IRAM Jewelry our sales professional will find the perfect ring for you within your budget.

8- What should I consider When purchasing diamonds?

The more you know, the more easily you can distinguish between an ordinary stone and an exceptional one. We are pleased to share with you our experience on the subject of selecting and purchasing a diamond ring. For detailed information on what to consider, go to 'About Diamonds' in the menu bar.