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IRAM General terms and conditions

  • Exchange or upgrade of jewellery is permitted only upon presentation of the original IRAM purchase invoice or a proof of purchase.
  • Jewellery can be exchanged only once within a 14-day time period and must be in its original purchase condition.
  • Verification and valuation of jewellery for upgrade, exchange, or refund could take up to 7 working days.
  • If the jewellery has a manufacturing defect and cannot be repaired or replaced, a refund is valid within 7 days from the date of purchase.
  • In approved refund case within 14 days of purchase, any charges incurred by IRAM during transaction, including credit cards, will be deducted.
  • In approved refund case after 14 days & within 1 year of purchase, 15% of invoiced amount of the jewellery item, will be deducted as a maximum.
  • The IRAM Promise (for exchange & upgrade) does not apply to watches, loose stone, color stone or custom-made jewelry.
  • Diamond Jewelry can be upgraded to Diamond jewelry only.
  • IRAM Assurance offers a 6-month free repaid and maintenance services subject to on additional material required.
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